Higashimatsuyama-shi, Saitama-ken 355-0063
For inquiries, please contact us using the form below
Necessary charges other than the product price
Shipping fee and consumption tax are required.
Please refer to the shipping policy for shipping charges.
Paypal , Shopify Payments Credit Cards ( Visa , American Express , MasterCard , JCB )
Yoshimasa Tsuchiya Souvenir Collection - We will ship within 14 days after your order is completed.
Please note, orders placed on Saturday, Sunday or Holiday will not be processed or shipped until the following Business Day. As well, inquiries via email are also not supported during Weekends and Holidays.
Returns and defective products
We do not accept returns or exchanges of products. However, if the product has an initial defect, is damaged during delivery, or is misdelivered, we will accept returns or exchanges. In that case, please be sure to inform us of the "order number" within 7 days after the item arrives. After that, we will process the return and exchange. If a replacement product is available, we will replace it with a non-defective product at our expense for the shipping fee required for return and resend. If a replacement product cannot be prepared, the full price will be repaid. Please note. Please note that we will not be able to accept returns or exchanges within 7 days after the item arrives, even if it is unopened.
We do not accept cancellations of any order after the sale contract has concluded.
Thank you for your understanding.